Frequently Asked Questions

FUNky Jumpz provides a self-service which means clients can collect and return equipment from our base in Ohauiti, Tauranga. Equipment can be collected between 8:00 and 8:30 and returned between 18:00 and 18:30 on the day of the booking, unless agreed otherwise. We understand that the morning of a special event can be busy, so collection the day before may be possible – get in touch with us to arrange a pickup time that suits your family.

Why limit the fun to weekends? FUNky Jumpz operates 7 days a week. Keep an eye out on our socials for mid-week specials.

Bookings are easily made online. Simply select the product package(s) you would like to hire, scroll down to the calendar and select the date(s) of booking, and complete payment. 

All bookings include a $50 bond that is refundable within one week following the safe return of all hired equipment.

We understand that plans can change. Bookings are 100% refundable when cancelled more than seven days prior to the date of booking. Bookings cancelled in less than a week prior to the date of booking will be eligible for a 50% refund. Cancellations in less than 24 hours will not be eligible for a refund.

No equipment should be used outdoors when Metservice predicts rain and/or winds, including gusts equivalent to, or exceeding, 25 km/hr. Fortunately, all our equipment can be used indoors. If you don’t have an indoor back-up and your booking needs to be cancelled due to rain or unsafe weather conditions, you will receive a full refund (excluding a payment admin fee of $5).

Most of our equipment will fit into a standard sized vehicle. Measurements of the equipment can be found under each product description to determine whether a specific mode of transport is suitable. Larger product bundles may require the use of a ute or trailer. Our clients have access to the use of a trailer for this purpose. This service is subject to availability on the day of the booking, and charged at $20 per booking. The trailer needs to be returned after collection.

We may be able to deliver and/or collect equipment to areas within a 20km distance from our base in Ohauiti, Tauranga. A transportation fee will be charged at $25 per trip. Trips to areas exceeding the 20km distance will incur an additional transportation fee of $1 p/km.

Please get in touch about delivery before completing your booking. We are happy to give a hand with setup, however we provide adequate information on the safe setup and use of our equipment, so setup should be a breeze. 

We get it – time flies when you’re having fun. Please let us know in advance if you are not be able to return the equipment between 18:00 – 18:30 on the day of the booking, so we can arrange an alternative time. Failure to do so may result in a $40 late return fee or forfeiture of the $100 bond.

Soft play equipment is strictly for use by under five-year-olds.
Our terms and conditions can be found here. 
Our bouncy castles are recommended for children between the ages of 3 and 10. No adults are allowed on the bouncy castles.
Yes, all our equipment can be used outdoors when set up according to our guidelines provided. The soft play equipment should be set up on a flat, clean, and safe surface on the foam mats provided. Bouncy castles can be set up on a level grassed surface, excluding concrete, turf, or gravel, that is not sloped more than five degrees. Bouncy castles should be set up on a level grassed surface (excluding concrete, turf, or gravel) that is not sloped more than 5 degrees. Allow a minimum safety distance of 1.5 meters from walls, trees, or other objects. For anchorage, FUNky Jumpz supplies one ground stake for each attachment point.
Yes, all our equipment can be used indoors when set up according to our guidelines provided. This can be an event lifesaver in case of bad weather.

Please refer to our product descriptions for specific equipment dimensions and recommended safe usage space.

Children should have plenty of room in and around the soft play area – we recommend a 2 metre safety boundary.

When setting up a bouncy castle, a minimum distance of 1.5 meters must be maintained from walls, trees, or any other objects. When set up underneath a tree, bouncy castles require a 2.5 meter clearance between the highest point of the bouncy castle and lowest point of the tree. For indoor use, it is recommended that a bouncy castle has a clear height of a minimum of 2.5 meters.

The ‘Jumpstart the Fun’ bouncy castle allows a maximum of 4 children, up to 180kg in total, at once.

The ‘Fairyland Bounce Delight’ bouncy castle allows a maximum of 3 children, up to 110kg in total, at once.

In the event of an accidental spill, please clean the equipment immediately by wiping it with a damp cloth. If you have any concerns, please contact us for guidance. A cleaning fee may be deducted from the bond if the equipment is returned dirty and not in the condition it was received in.
We get it – accidents happen. Please notify us immediately of any damage(s) as this may need to be evaluated in considering the safe continued use of the equipment. Equipment that is returned damp or wet will forfeit the $100 bond. Please ensure you securely store the equipment prior to adverse weather.
Adult supervision is required at all times during the use of any of our equipment. All individuals using the equipment and accessories do so at their own risk and we do not accept any liability for accidents, injuries, damages, or losses that may occur during the hire period or afterward. Please inform us immediately of any accidents as safety guidelines may need reviewing in considering continued safe use of the equipment.
  • No sharp objects or any items that may damage the soft play equipment may be used on or near the equipment.
  • No shoes, glasses, jewellery, badges, or hazardous accessories including necklaces, bracelets, or dangling earrings. We recommend that children wear socks.
  • No food, drinks, or chewing gum.
  • No balloons, confetti, silly string, party poppers or similar decorations, or face paint.
  • No animals allowed in the setup area.
  • No water play.
  • No throwing of any soft play equipment.
  • No climbing on the equipment if stacked higher than 700mm from ground level or if deemed unstable.
  • For hygienic purposes, children are not allowed to place ball pit balls in their mouths
  • Larger or more boisterous children should be separated from smaller or more timid ones to retain the safety of all users.
  • No flammables, smoking, or barbeques are allowed within 10m of the soft play equipment.
As parents of young ones ourselves, we take hygiene seriously! We clean our equipment with medical-grade disinfectant after every use.
  • No sharp objects or any items that may damage the bouncy castle may be used on or near the equipment.
  • No shoes, glasses, jewellery, badges, or hazardous accessories, including necklaces, bracelets, or dangling earrings. We recommend that children wear socks.
    No food, drinks, or chewing gum.
  • No balloons, confetti, silly string, party poppers or similar decorations, or face paint.
  • No animals allowed in the setup area.
  • Children are permitted according to the age restriction in the product description. No adults are allowed on the bouncy castle.
  • No water play.
  • No climbing on, or hanging from, the sides or nets.
  • No somersaults or rough play.
  • Keep entrance and exit points free from obstruction, maintaining a minimum clearance of 1.5m at all times.
  • The slide exit is for exit purposes only.
  • For hygienic purposes, children are not allowed to place ball pit balls in their mouths
  • Bouncy castles are to be used only with the blower and extension lead provided.
  • Larger or more boisterous children should be separated from smaller or more timid ones to retain the safety of all users.
  • No flammables, smoking, or barbecues are allowed within 10m of the bouncy castle.

Our range of soft play and bouncy castle hire will leave you jumping for joy

Don’t save the fun for a rainy day. Our play equipment and bouncy castles can be used either in- or outdoors, so you’re guaranteed happy hearts no matter the weather.
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kids playing foam shapes

About US

Where bounce meets play and fun leads the way

FUNky Jumpz is your go-to destination for quality soft play equipment and bouncy castle hire. We are dedicated to fun, safety, and care. Self-service means you can collect and return equipment from our base in Ohauiti, Tauranga. Products can be collected the evening before, or between 8:00 and 8:30 on the day of hire. Products can be returned between 18:00 and 18:30 unless otherwise agreed on. 

We offer delivery to areas up to 20km from our base at $25 per trip. Delivery and collection from areas exceeding this distance will incur an additional fee of $1 p/km.

About us